Key Responsibilities

• Partner with business stakeholders and the development scrum team to define and clarify business requirements
• Define product and service vision and requirements based on customer needs and business objectives
• Accountable for driving project discovery and inception activities
• Define minimum viable product (MVP) for product launch and successive iteration and horizon mapping
• Lead agile delivery teams to prioritize backlog items, contribute to user story writing, ensure the team understands the product backlog, own the product roadmap on behalf of business stakeholders, and plan for sprints in conjunction with the scrum master for these sprints
• Work with UXD, marketing, analytics, and the research team to identify customer personas and segments, validate MVP and product scope and deepen knowledge of customer needs, motivations and behaviors to influence designs that contribute to a rewarding customer experience
• Liaise regularly with technical developers and programmers to understand technical implications, prioritize development and make decisions about technical direction
• Work closely with business stakeholders (e.g., product managers, risk, compliance, legal, finance) to understand business imperatives, rules of engagement, expectations, analyze and mitigate risks and determine a strategic approach to product development
• Accountable for ongoing stakeholder engagement to ensure that all project scope decisions are understood and agreed to and that all their needs are met
• Own ongoing support and maintenance issues to ensure services are demonstrating continuous improvement and continuing to meet customer needs
• Identify hypotheses to validate customer problems and define clear learning objectives that will ensure the appropriate tagging and analytics coverage is achieved to inform product roadmap and prioritization decisions
• Motivate and work with a scrum team on a daily basis to move user stories into production, this includes attending and actively participating in scrum ceremonies
• Continually seek new innovative ideas and technology to include in the project delivery and socialize effectively with project stakeholders
• Actively involved in driving continuous improvement activities for the scrum team
• Accountable for ensuring all work results delivered by the scrum team are of a high standard
• Consistently take initiative in metrics and measurements of effectiveness on new features and enhancements.
• Demonstrate the ability to guide the team in analyzing business requirements and empower the team to have more ownership of the business requirements
• Contribute product and business knowledge to the community

Benefits